Younger folks offer expertise to help with tech dilemmas

• By Adam Tschorn Los Angeles Times

Do all your chats back home to Mom these days start, “You’re on mute. The button’s lower left”? Or have you at least once in the last nine months asked Gramps if you could FaceTime the back of his TV set as a way of helping him find the strange beast known as an HDMI port? If so, you’re not alone; you’re part of an ever-growing group of people trying to help their less tech-savvy loved ones zip into Zoom, hop onto Hulu and master gadgets like robot vacuum cleaners and Wi-Fi picture frames from a greater distance than usual thanks to the global pandemic.

And, chances are, you found it a tiny bit frustrating to spend something close to 14 hours talking through something that you easily could have done in 14 seconds.

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